At Pendle Slot Racing we continue to ship orders to EU countries. The transition period between the UK and the EU ended on 1st January 2021 and so rules have changed how we deal with sales to countries in the EU. At Pendle Slot Racing we now sell to countries in the EU on the same terms as countries in the Rest of World.

Pendle Slot Racing is based in the UK and we now sell to EU customers at prices without UK VAT (Sales tax @ 20%).

This applies to all the products on the Pendle Slot Racing website except for books, magazines and catalogues which are zero rated for VAT.


PSR website now updated for EU customers

When viewing our website as a guest, product prices are displayed including UK VAT.

All EU customers with a PSR online account will see the prices without the UK VAT - when signed in.

If you don’t have a PSR online account, the UK VAT will be removed from your order when you proceed through the checkout.


The Changes

As an example - in 2020 if you purchased £100 worth of goods you would have paid £16.66 in UK VAT charges.

The same parcel now will be shipped without UK VAT, so the goods will now cost you £83.33.

All EU orders will be dispatched without UK VAT (Sales tax @ 20%) and will carry a customs declaration. The declaration will be to the value of the goods.


Deliveries & Charges

The recipient may have to pay customs or local VAT charges and a handling fee in the receiving country before they can claim the parcel. Unfortunately, Pendle Slot Racing has no control over these fees. Please contact your local customs office for more information.

The shipping charges you pay to Pendle Slot Racing only covers the shipping cost, and do NOT include customs fees, import taxes or duties etc. Pendle Slot Racing have no way of accurately calculating customs fees, taxes, duties etc.

If payment of additional fees is refused at the time of delivery, the shipment may be returned back to us. Only when we receive the returned parcel can we refund your purchase price of goods (not including shipping costs) and minus any additional fees as we do not get this back.

We have received feedback from customers who have received parcels and charges have been applied to their deliveries, where as others have received theirs without any additional charges.


Delays to EU Deliveries - Update

Since Brexit came into law on January 1st 2021, many of our tried and trusted methods of working have changed. Along with all businesses either side of the channel we are trying to find our best route through the new legislation whilst trying to maintain our levels of service.

Due to a number of factors, parcels sent to EU countries in recent weeks have taken longer to arrive with customers. There are various reasons which are contributing to these delays, for example reduced staff in sorting and dispatch offices due to Coronavirus, new rules for exporting goods outside the UK and additional checks at customs. All these factors at a very busy period has slowed delivery times.

If your parcel is taking longer than expected please use the tracking details provided in your order dispatch email to follow progress of your order. If you are struggling to find details of this please contact us.


Enquiries

Thankfully the situation is now easing and backlogs are reducing, but please allow a few extra days for your orders to arrive.

If you have any doubts about how the new rules will affect your orders please contact us.

We look forward to continuing dealing with you into 2021 and beyond.

Sean Fothersgill
Pendle Slot Racing